Update 11/21/19: I got my clutch worked on by JMP Autowerkz and was dissatisfied with the feel of the clutch, but when I brought it up to them, they did nothing about it, telling me it was because it was brand new. Earlier this week, I heard a strange noise coming from the clutch and this time went to a trusted family mechanic. It turns out the news was bad. When the trusted mechanic took the clutch apart, they found that the job was not done right. The job JMP claimed they said they did, was not done. The whole thing had to be replaced. They put our lives in danger, which is just wrong! If I could give negative stars, I would. I would never trust them with my life again. ------------------------------------------------------------------------------------------ This is the best service I've ever gotten at a mechanic shop. I have a Subaru that broke down due to a failed clutch and JMP Autowerkz did a great job replacing it. I called 11 different places around Woodland Hills, and JMP had the best reviews and best quoted price by phone. I spoke with Paolo, who was courteous and professional the entire time. He walked me through the entire process, step-by-step, explained everything they were doing and always called to let me know what was happening. The manager, Muhammed, was also very knowledgeable in the problem my car was having. Paolo even gave me a ride home after I dropped my car off. The car was finished and delivered on time, and it is better than ever. We are satisfied customers and will continue using their services in the future. Thanks guys! Update, 9/27/19: Sadly, we have to change the rating from 5 stars down to 3. Here is why: After the transmission repair, the clutch is now very soft and the engagement point is razor thin making it difficult to drive the car. This is not how it behaved prior to the repair or when the car was new. It's been a month now, since the repair, and this new behavior hasn't changed. I told Paolo about it today and he said they couldn't do anything about it. All I know is, the clutch does not feel the same as it did before and it's now harder to use. Technically the new transmission works, so we will just have to live with it and hope it's not indicative of some other problem. Another somewhat minor issue is that the driver's side windshield spray is not working properly after getting the car back. It won't spray water properly - it just dribbles out now. They said they could replace the nozzle but they'd charge for it saying that they didn't cause this problem. Again, all I know is that it's broken now - I suppose it could have somehow been broken during transport. I guess the point is that it's not great to find other things broken with the car after getting it repaired.
This is an updated comment to address the Customer's latest concern and to offer our side of the story. First we'd like to start with mentioning that the clutch replacement we performed on the vehicle was still under warranty (parts and Labor) and that JMP Autowerkz would have gladly replaced the clutch if it had failed prematurely, we make every attempt to examine parts and make sure they're free of defects before installing them on a customer car, unfortunately a part failure is out of our control, but that is why we offer an industry leading 2Year/24k miles warranty on repairs. Customer did not make any attempt to inform us of the issue she experienced (the strange noise from the clutch), the two concerns she had were related to clutch engagement point, and windshield washer fluid nozzle which have been addressed in my previous reply Second, Diana mentions that there was a strange noise coming from the clutch and that she took it to her trusted family mechanic who informed her that the job was not done right, then proceeds to say that the job we performed was not in fact done at all, we're not sure what to make of this statement as it is contradicting itself, and no further details were provided, did the mechanic find an installation error? did he find a part that failed? We make every effort to make sure all our customers are 100% satisfied with the service/repair provided, and can not help but feel that this whole situation could have been resolved if the customer would have expressed her latest concern to us and gave us a chance to check the car Hi Diana, We thank you for your review and input, and would like to offer an explanation to the concerns you've had that made you change the original 5 star rating we received to a 3 star rating. Initially when the car was towed in to our shop it was not drive-able, the gears wouldn't engage due to a failed Clutch release bearing, therefore there was no way for us to know how the clutch pedal and engagement felt prior to the repair. We did use a stock clutch kit with an updated release bearing from Subaru per your request and when the car was released to you there was no mention of the clutch pedal feel or engagement. It was three weeks later when you called us about an unrelated matter; the washer nozzle, that you first mentioned the clutch feel and engagement. Paolo (our service adviser) did try to offer an explanation that the pedal feel is all controlled by the hydraulics and the clutch kit itself there is no adjustment that we could perform that would change it, otherwise we would gladly do so. It is normal for the clutch pedal feel and engagement point to change when replacing an older worn out clutch to a new clutch. You did some research online and sent us a link on how to adjust the clutch pedal according to a 86/BRZ/FRS forum, adjusting the clutch pedal is not standard procedure when replacing a clutch, and it does not change clutch engagement point it merely moves the clutch pedal closer or further from driver foot. -In regards to the washer nozzle malfunctioning, the washer nozzle has absolutely zero relation to the clutch/release bearing job we performed. When you called us about the washer nozzle we asked you to stop by the shop so we can check it out. I had my technician check the washer pump to make sure it's working properly, check all the hoses leading to the faulty nozzle to check for leaks, and lastly remove the nozzle and check for any internal obstruction, We didn't find any leaks or obstruction in the left windshield washer system, we then found that the hole in the nozzle has a larger gap than that on the passenger side, we advised you that the nozzle is faulty since the hole is too big and causing no pressure on the fluid going out of the nozzle therefore it wasn't spraying like the other side did. We checked to see if our local vendors carry those parts however they didn't, We then informed you that these nozzles are unfortunately dealer parts
- JMP Autowerkz